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Privacy Policy

A legal disclaimer

At Saint & Ruby, we value your trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect
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We collect the following types of information to provide a seamless and personalised shopping experience:

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a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (processed securely through third-party providers)

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b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address and browser type

  • Device information

  • Pages visited and time spent on our site

  • Cookies and similar tracking technologies to improve site functionality and experience

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c. Optional Information

You may also choose to share information such as product reviews, social media engagement, or participation in promotions, surveys, or email subscriptions.

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2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide shipping updates and customer support

  • Personalise your shopping experience

  • Communicate offers, product updates, and promotions (only if you opt-in)

  • Improve our website’s performance and user experience

  • Comply with legal obligations or requests from regulatory authorities

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We never sell, rent, or trade your information to third parties.

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3. Cookies and Tracking Technologies
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Our website uses cookies to enhance functionality and analyse visitor behaviour. Cookies help us:

  • Remember your preferences and shopping cart contents

  • Understand how you use our site for improvement

  • Deliver more relevant content and promotions

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You can manage or disable cookies through your browser settings, though some site features may not function properly if cookies are disabled.

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4. Data Sharing and Disclosure
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We may share your data only when necessary and in accordance with this policy, including:

  • Service Providers: such as payment gateways, delivery partners, and email platforms that help us fulfil your orders.

  • Legal Compliance: when required by law, regulation, or court order.

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All third-party providers we work with are contractually bound to handle your information securely and only for the purposes we specify.

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5. Data Retention
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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Once no longer needed, your data is securely deleted or anonymised.

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6. Data Security
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We take data protection seriously. Our website employs industry-standard security measures such as:

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  • SSL (Secure Socket Layer) encryption

  • Secure payment gateways (e.g., Stripe, PayNow, PayPal)

  • Regular monitoring to prevent unauthorised access, misuse, or disclosure

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While no method of transmission over the Internet is 100% secure, we continuously update our systems to ensure your information remains safe.

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7. Your Rights
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Depending on your location and applicable laws (e.g., Singapore PDPA, EU GDPR), you may have the right to:

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  • Access and obtain a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Request restriction or object to data processing

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You can exercise these rights by contacting us at [Insert your email – e.g., hello@saintandruby.com].

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8. Third-Party Links
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Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those websites and encourage you to review their policies before providing personal information.

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9. Children’s Privacy
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Our website and products are intended for general audiences. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take appropriate action.

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10. Updates to This Policy
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We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this page regularly to stay informed.

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11. Contact Us
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If you have questions, feedback, or concerns regarding this Privacy Policy or your personal data, please reach out to us:
📧 [Insert your official support email — e.g., hello@saintandruby.com]
📍 Singapore

We’re here to help and ensure your trust remains well-placed with Saint & Ruby.

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